Senior Associate - Client Success

Role Title : Senior Associate- Client Success

Location : Bangalore

Working Hours : UK (1 : 30 pm-10 : 30 pm IST / 3 : 00 pm-12 : 00 am IST) & US hours (5 : 30 pm-2 : 30 am IST / 6 : 30 pm3 : 30 am IST[DST]). Please note that it would be a rotational UK / US shift

Years of Experience : 7-9 years

Role Purpose : : To be a part of dedicated Product Consulting team to support BAU activities and future business initiatives. Support the product usage and develop operational processes around the same.

Required Qualification : Engineering or equivalent IT degree

Mandatory Skill Sets

1. Strong fundamentals in RDBMS - PL / SQL, SQL SERVER 2008 / 2012 / 2016 (T-SQL) and exposure to deployment / source control tools (Jenkins / Octopus & SVN / GIT / TFS)

2. Excellent understanding of Capital Markets / Asset Management Operations / Investment Banking

Added Advantage

1. Certification in SQL / Oracle

2. Capital Markets / Functional certifications

3. Advanced Excel skills / VBA / Python scripting / RPA

4. Certification in Incident Management

Mandatory Skill Sets

1. Strong fundamentals in RDBMS - PL / SQL, SQL SERVER 2008 / 2012 / 2016 (T-SQL) and exposure to deployment / source control tools (Jenkins / Octopus & SVN / GIT / TFS)

2. Excellent understanding of Capital Markets / Asset Management Operations / Investment Banking

Added Advantage

1. Certification in SQL / Oracle

2. Capital Markets / Functional certifications

3. Advanced Excel skills / VBA / Python scripting / RPA

4. Certification in Incident Management

Key Deliverables / Tasks

1. Support BAU activities ensuring application uptime and smooth running of the operations.

2. Troubleshoot, investigate and resolve Data / Application / API / SFTP issues and errors reported by Users. This involves thorough investigation of logs, audit and complex database analysis.

3. Coordinate with the Asset Manager users and Brokers for understanding their issues / requirements and work on specific requirements for Data / Configuration changes.

4. Own the process for any data / configuration changes in the production environment. Such changes require good SQL understanding and excellent DB analytical skills with extensive use of SQL scripting. Utilise change / release management systems effectively and suggest improvements to the procedures and processes to cope with a rapidly evolving system environment.

5. Be part of and drive implementation projects for new Clients and work on new client requirements with Implementation team.

6. Conduct Demo / Trainings for clients & develop knowledge base and in-depth documentations.

7. Collaborate with the Product Management Group / Implementation team and contribute towards the stability and vision of the application.

8. Work closely with development and testing teams in new product development and existing product enhancements (e.g. driven through JIRA, parallel projects).

9. Peer review SQL code and mentor colleagues with less SQL experience.

10. Ensuring Client Satisfaction.

11. Identifying opportunities for Upselling.

12. Contribute to the development of Strategies to enhance overall success.

13. Strong Communication & Relationship building skills

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Skills Required

Investment Banking, T-sql, Tfs, Rpa, Advanced Excel, Pl Sql, Svn, Python Scripting, Sql Server 2008, Jenkins, Git, Octopus, Rdbms, Vba, Incident Management, Capital Markets