L3 Support Engineer
Intellect Design Arena LtdHyderabad, Telangana, India1 day ago
Job description3.5–7 years of experience in Java application support or L3 technical support . Strong in Core Java , JDBC , exception handling , and debugging. Hands-on with Oracle DB – writing queries, analyzing logs, troubleshooting data issues. Familiarity with log analysis tools , application servers (Tomcat / WebLogic) , and shell scripting is a plus. Excellent problem-solving, communication, and cross-team collaboration skills. Flexible to work in shifts covering Australia & African time zones (approx. 9 AM–6 PM IST and rotational coverage). Experience in incident management and ITIL processes . Exposure to production monitoring tools (e.g., Splunk, Kibana, AppDynamics). Experience supporting financial or enterprise-grade systems.
Job Title : L3 Support Engineer – Java & Oracle
Experience : 3.5 to 7 years
Location : Hyderabad
Work Mode : Hybrid / WFO (as per shift requirement)
Shift : Rotational / Regional (covering Australia & Africa time zones)
Job Summary :
We are looking for a hands-on L3 Support Engineer experienced in Java-based application support and Oracle backend debugging . The role involves identifying, investigating, and resolving complex production issues, performing minor code changes, and ensuring system stability for customers across Australia and Africa regions.
Key Responsibilities :
- Provide L3 production support for enterprise applications built on Java and Oracle.
- Investigate and debug issues in real-time; perform root cause analysis and permanent fixes.
- Collaborate with L2 and development teams to triage, reproduce, and resolve incidents.
- Perform minor Java code changes and database script updates when required.
- Monitor application logs, database performance, and system health to prevent recurrence.
- Manage communication with customers in Australia / Africa regions during support hours.
- Maintain issue documentation, knowledge base updates, and escalation procedures.
- Work on a weekly shift roster to ensure 24x7 regional coverage.
Required Skills & Experience :
Good to Have :
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L3 Support Engineer • Hyderabad, Telangana, India
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