Desktop Engineer

Key Responsibilities :

• Monitor, maintain, and troubleshoot IT infrastructure including servers, desktops, laptops, switches, routers, and firewalls.
• Provide Level 1 and Level 2 support for hardware, software, and network-related issues.
• Install, configure, and upgrade operating systems and software applications.
• Manage LAN / WAN connectivity, ensure uptime, and coordinate with service providers.
• Ensure regular data backup and system recovery processes are in place and functioning.
• Maintain IT inventory and ensure accurate asset tracking and documentation.
• Support user access control, security patch updates, antivirus management, and compliance protocols.
• Coordinate with vendors for IT asset procurement, AMC, and support escalations.
• Assist in implementation of new IT infrastructure projects or system upgrades.
• Ensure adherence to IT policies and security best practices.
• Manage and maintain outbound / inbound dialer systems (predictive, preview, progressive) including configuration, campaign setup, monitoring, and performance optimization.
• Troubleshoot dialer-related issues and coordinate with telephony vendors to ensure minimal downtime and call center productivity.

Qualifications & Skills :

Pepper Advantage’s values and culture

Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’.

Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement.

Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas.

Pepper Advantage is an equal opportunities employer.

Role Profiles are subject to change in line with business needs.