Customer Success - Gurgaon / Mumbai / Bangalore

The Impact you will create in the Job :

• You will drive client retention, customer satisfaction, up-selling and cross selling.
• Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them
• You will be the voice of the customer when engaging with internal teams
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.
• Investigate the core of the problem and suggest a long-term solution to it.
• Lead sales strategy in generating and developing business growth opportunities, working collaboratively with net new customers, creating new opportunities.
• Focus on Growth + Engagement + Integration
• Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption
• Consult clients how to best use Netcore platform.
• Monitoring and managing the accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle.

What we look for

Our CEE platform includes 6 products Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman our AI engine.

Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.

Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcores principle of being a people-centric company where you will not be just an employee but a family member of the organization.

A career at Netcore is more than just a job its an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.

What's in it for you

Skills Required

Marketing Campaign, Change Management, Customer Retention, Customer Relationship Management