Magnon Group - Senior Community Operations Manager

Operational Excellence :

• Lead the execution and continuous optimization of APAC escalation programs, ensuring operational rigor and service excellence.
• Drive improvements in user experience by balancing speed, quality, and insight-driven decision-making against established SLAs and performance metrics.

Stakeholder Management & Communication :

• Partner with business leaders to proactively surface and address critical safety, regulatory, and -operational risks , ensuring appropriate prioritization and resource alignment.
• Collaborate cross-functionally with Operations, Customer Experience, Safety, Legal, Regulatory, Product, Policy, and Communications teams to effectively manage incidents and regulatory concerns.
• Distill complex issues into clear, compelling narratives that inform and influence senior decision-making and foster alignment across diverse stakeholders.
• Leadership & Influence - Represent the escalations team to APAC leadership across CommOps and Business functions.
• Continuously evaluate and innovate on existing processes to enhance efficiency, scalability, and impact.
• Inspire, mentor, and empower a high-performing team, fostering collaboration with regional and global partners to achieve shared goals.

Basic Qualifications :

• 5+ years of demonstrated success in operations leadership, consulting, program management, or safety and regulatory strategy, with a strong record of driving measurable impact.
• Exceptional stakeholder management and leadership skills, with the ability to navigate complex situations, influence outcomes, and make sound decisions under ambiguity.
• Outstanding communication and executive influencing abilities, capable of aligning cross-functional teams and engaging senior leaders effectively.
• Deep understanding of business operations and strategic trade-offs, with the judgment to balance competing priorities.

(ref : iimjobs.com)