Only 24h Left : Customer Operations Team Manager

About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

The Role

We are seeking a Customer Operations Team Manager, to support our growing team in Hyderabad. As a Customer Operations Team Manager, you are critical to the success of our customers and the company. It is important to show our customers a professional, well-refined process for implementing and supporting our solutions. This role supports Value Realization for our community to ensure success for the customer and growth of the company.

Role Specifics- Work Location : Hyderabad India – Hybrid (four days a week on site)

Travel : <10% [The percent of travel is an estimation, and it could vary up or down based on business needs throughout the year.]- Reporting Structure : Chief Customer Officer

What You Will Own

• Provide overall support and leadership of India Office for Customer Operations Team
• Provide support for creation of Customer Operations projects
• Join team member calls as needed to provide support and guidance
• Responsible for creating new team member training
• Responsible for internal training for Customer Operations Team in India Office
• Responsible for Project Assignment Process
• Responsible for Case Escalation Process
• Meet individually with all Customer Operations Team members in India Office at least once a week to review projects and provide support
• Ensure seamless communication between Services, Customer Success, and Support roles in region
• Provide customer facing escalation support for Services, Customer Success, and Support
• Monitor administrative tasks of the Customer Operations Team to ensure consistency and accuracy
• Provide monthly reporting to key internal stakeholders on all customers using analytics that provide updates on customer health

Required Qualifications

Preferred Qualifications

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you

Reasons to join our Team :

StarRez is not just a workplace—it's a place to belong, build, and grow.

If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies :

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

StarRez is an equal opportunity employer.