Director of Continuous Improvement

Roles and responsibilities :

Operational Rigor and Continuous Improvement :

• Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.
• Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.
• Conduct thorough root cause analysis by gathering information from operational leads and support teams.
• Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction.
• Develop and implement strategies to address identified operational challenges, driving continuous improvement.
• Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream OpEx and Sr PMs to drive strategic initiatives forward. Global Kaizens, continuous improvement.
• Key driver of innovation management
• Drives and tracks global productivity / efficiency gain and cost savings efforts.

Project Leadership and People Management :

Stakeholder Management :

Basic qualifications :

Preferred qualifications include :