Student Engagement Counsellor

Key Responsibilities :

• Absenteeism Calling : Interact with students / Parents who are absent for consecutive classes / maintain low attendance, addressing their queries, concerns, and issues with professionalism and empathy.
• Query Resolution : Respond to student inquiries, ensuring prompt and accurate resolution of their queries.
• Standard Operating Procedures : Follow established standard operating procedures (SOPs) to ensure consistency in service delivery and maintain the highest quality of support.
• Communication : Communicate effectively with students, faculty, and staff, maintaining a high level of English proficiency in both written and spoken communication.
• Feedback Handling : Gather and provide feedback from students to relevant departments for process improvement and enhancement of the student experience.

Skills Required

Query Resolution, Communication, Counselling, feedback management