Insurance Operations Analyst

Overview :

The Insurance Operations Analyst is a foundational role requiring 2 to 4 years of experience, with a B.Com / BBA / MBA in Insurance or Finance.

Based in Gurgaon / Chennai, this position is essential for supporting the end-to-end operational lifecycle of commercial insurance products within a global team environment.

The incumbent will focus on process accuracy, compliance adherence, and rapid learning within the P&C (Property & Casualty) commercial insurance ecosystem, utilizing AI-powered workflows.

Job Summary :

We are seeking a detail-oriented and tech-savvy individual to join our operations team as an Insurance Operations Analyst.

The ideal candidate will have a foundational background in P&C Commercial Insurance or relevant finance qualifications.

This role is responsible for supporting crucial, end-to-end insurance processesfrom new business issuance through claimsensuring accuracy, compliance, and effective coordination with global teams.

Key Responsibilities and Operational Deliverables :

• End-to-End Operational Support : Support end-to-end insurance operations across the policy lifecycle, including key technical processes such as policy issuance, endorsements, renewals, COIs (Certificates of Insurance), and claims processing support.
• Compliance and Quality Assurance : Ensure accuracy and compliance with regulatory requirements and internal policy in every operational process.
• Perform quality checks on processed documentation before finalization.
• Global Team Coordination : Coordinate effectively with global teams and cross-functional departments (e.g., Underwriting, Claims, Finance) to ensure smooth handoffs and timely resolution of operational queries.
• Process Learning and Optimization : Actively learn how the commercial insurance ecosystem works, developing strong foundational operational and analytical skills while identifying potential improvements in workflow efficiency.
• Technology Adoption : Engage with and utilize AI-powered workflows and technology platforms to enhance operational efficiency, demonstrating a proactive approach as a tech-savvy professional.
• Documentation and Reporting : Maintain meticulous records of all operational activities, ensuring clear audit trails, and assist in preparing periodic operational reports for management review.

Mandatory Skills & Qualifications :

Preferred Skills :

(ref : iimjobs.com)