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3 Days Left! Senior Customer Loyalty Executive

Nirvana RealtyIndia

3 hours ago

Job description

Hiring : Senior Customer Loyalty Executive – Nirvana Realty

Location : Andheri West, Mumbai

About Us

Nirvana Realty is a leading real estate developer with 18+ years of expertise, delivering 7+ landmark second-home villa townships across Mumbai’s most promising destinations. We don’t just build homes — we create communities, lifestyle experiences, and long-lasting trust.

We’re now looking for a Senior Customer Loyalty Executive to strengthen homeowner relationships, manage our My Nirvana Club loyalty program, and drive referral sales that fuel our growth.

What You’ll Do

Build and nurture long-term relationships with Nirvana homeowners.
Manage loyalty & engagement initiatives, ensuring seamless delivery of benefits.
Promote referral programs, track leads, and drive conversions in partnership with Sales.
Plan & execute customer engagement activities (festivals, site visits, lifestyle events).
Collect feedback via NPS / surveys, analyze insights, and improve customer experience.
Maintain referral dashboards, monitor KPIs, and report weekly to the VP CRM.

✅ What We’re Looking For

2–4 years of experience in customer engagement / loyalty / CRM / hospitality.

Strong communication skills (English, Hindi, Marathi preferred).

Relationship-driven with a sales mindset.

Proficiency in CRM tools & Excel / Google Sheets.

Event coordination or community-building experience is a plus.

Why Join Us?

Be part of a trusted brand with 18+ years of legacy.

Attractive fixed + performance-linked incentives on referral sales.

Clear career path : Customer Loyalty Executive → Sr. Executive → Assistant Manager CRM → Loyalty & Engagement Manager.

Work in a dynamic environment blending real estate, lifestyle, and hospitality.

Apply Now

If you’re passionate about building customer relationships and converting trust into sales, this is your chance to make an impact.

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Senior Executive • India

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