This job offer is not available in your country.
15h Left : Team Leader – Customer Service (Inbound Voice Process, B2C)
Policybazaar.comIndia13 hours ago
Job descriptionEnsure timely and professional resolution of inbound customer queries and complaints. Handle escalations and ensure first call resolution (FCR). Maintain key SLAs including AHT, CSAT, NPS, and quality scores. Track and analyze team performance against KPIs. Prepare daily / weekly / monthly MIS and share insights with management. Identify improvement areas and implement corrective measures. Ensure process adherence, quality standards, and compliance with company policies. Collaborate with training and quality teams to upskill team members. Drive continuous improvement initiatives to enhance customer experience. Support hiring, onboarding, and training of new associates. Motivate team members through recognition programs and engagement activities. Develop high-potential employees for future leadership roles. Strong leadership and team-handling ability (20+ associates). Excellent communication and interpersonal skills. Knowledge of call center KPIs : AHT, FCR, CSAT, NPS, Attrition, Shrinkage. Problem-solving and conflict management skills. Proficiency in MS Excel, MIS reporting, and call center tools / CRM. Graduate in any discipline. 4–7 years of experience in customer service (Inbound Voice, B2C). Minimum 1–2 years of experience in team handling (30+ members). Exposure to BPO / BFSI / Telecom / E-commerce industries preferred. Name Phone number Total experience Current CTC Notice period Date of Birth Languages spoken
Job Title : Team Leader – Customer Service (Inbound Voice Process, B2C)
Work Location : Mumbai (onsite role).
Department : Customer Support / Contact Center
Reports to : Manager / Operations Head
Job Summary :
We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.
Key Responsibilities :
Team Leadership & Management
- Lead, coach, and manage a team of 10+ customer service associates.
- Monitor daily performance, ensure adherence to schedules, and manage workforce planning.
- Conduct performance reviews, one-on-one discussions, and team huddles.
Customer Service Delivery
Performance & Reporting
Process Excellence & Compliance
Employee Engagement & Development
Key Skills & Competencies :
Qualifications & Experience :
Interested candidates are invited to share their CV via WhatsApp at 9934827654 or email at Sumankumari1@policybazaar.com. Please include the following details in your application :
Let’s connect and build something amazing together!
Create a job alert for this search
Team Leader Customer Service • India
Related jobs
![[15h Left] Team Lead](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=TP)
![[12 / 10 / 2025] Customer Service Team Leader](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Anand%20Rathi%20Global%20Finance%20Limited)
)
![Team leader International Pr [13 / 10 / 2025]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Altisource)
- Promoted
- New!
▷ Immediate Start : Team Leader – Customer Service (Inbound Voice Process, B2C)
Policybazaar.comIndia Job Title : Team Leader – Customer Service (Inbound Voice Process, B2C).Work Location : Kochi (onsite role).Department : Customer Support / Contact Center.
Reports to : Manager / Operations Head.We are ...Show moreLast updated: 1 hour ago
- Promoted
- New!
15h Left : Team Lead
TruemedsIndia Team Lead – Telesales (Pharmacists).Location : Powai, Mumbai (Full-time, On-site).No one should have to choose between their health and their healthcare costs.
With this vision, we aim to make health...Show moreLast updated: 1 hour ago
- Promoted
Customer Service Team Lead
AllcargoGATIIndia Role Title : Team Leader – Customer Service.The role of TL is to oversee the daily operations of the customer service team, focusing on achieving performance targets and enhancing customer satisfact...Show moreLast updated: 30+ days ago
- Promoted
Tele Sales Team Leader
Policybazaar.comIndia About Us : Paisa Bazaar, part of Policy Bazaar Group, is India’s largest digital consumer credit marketplace.We help customers choose from a wide range of personal loans, business loans, and credit ...Show moreLast updated: 29 days ago
- Promoted
Team Lead
PaisabazaarIndia Key Skill Set- B2C sales, tele sales, inside sales, outbound sales.Tele sales Management : Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of ...Show moreLast updated: 19 days ago
- Promoted
Team Leader – Customer Service (Inbound Voice Process, B2C)
Policybazaar.comIndia Job Title : Team Leader – Customer Service (Inbound Voice Process, B2C).Work Location : Kochi (onsite role).Department : Customer Support / Contact Center.
Reports to : Manager / Operations Head.We are ...Show moreLast updated: 7 days ago
- Promoted
Inside Sales Team Lead
Luxora ExperiencesIndia Night shift (aligned with Western time zones) Schedule : .Highly competitive—above industry standards.About Luxora Experiences Luxora Experiences is a digital-first medical tourism platform that seam...Show moreLast updated: 8 days ago
- Promoted
- New!
▷ [Urgent Search] Team Leader - Customer Service (Inbound Voice Process, B2C)
Policybazaar.comIndia Job Title : Team Leader – Customer Service (Inbound Voice Process, B2C).Work Location : Kochi (onsite role).Department : Customer Support / Contact Center.
Reports to : Manager / Operations Head.We are ...Show moreLast updated: 1 hour ago
- Promoted
[15h Left] Team Lead
TPIndia We're Hiring | Team Leader – Operations.Join the global leader in digital business services and take the next step in your career!.
Role : Team Leader – Operations.Process : Non-Voice (Chat & Email).E...Show moreLast updated: 7 days ago
- Promoted
Team leader International Pr
AltisourceNagpur, IN Job Title : Team Leader – Voice Process (International BPO).The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice...Show moreLast updated: 20 days ago
- Promoted
International Voice Process - (Telecommunication - Technical Support)
MovateIndia Please find the below job description,.Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique interse...Show moreLast updated: 30+ days ago
- Promoted
- New!
[12 / 10 / 2025] Customer Service Team Leader
Anand Rathi Global Finance LimitedIndia Lead the customer service team across branches and digital platforms to ensure consistent service delivery.Develop and implement customer service policies, processes, and SLAs to ensure prompt quer...Show moreLast updated: 5 hours ago
- Promoted
Customer Service Team Leader
Anand Rathi Global Finance Limitednagpur, maharashtra, in Lead the customer service team across branches and digital platforms to ensure consistent service delivery.Develop and implement customer service policies, processes, and SLAs to ensure prompt quer...Show moreLast updated: 12 days ago
- Promoted
Team Lead
Career GuidelineIndia We are looking for an experienced Team Leader – Voice Process to manage and motivate a team of customer service executives in our BPO setup.
The role requires strong people management skills, the ab...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead
EvonikIndia Job Title : Team Lead – Customer Service.Reporting To : Head - Customer Service (India Region).The role of the CS Team Lead is in conjunction with the Head of CS & team members to jointly translate...Show moreLast updated: 12 days ago
- Promoted
International Voice Process
Tata Communications Transformation Services (TCTS)India Job title – Customer Relationship Specialist (Australian Voice).Permanent Work from Office on all days - Australian Business Hours (2 : 30 am / 3 : 30 am IST till 11 : 30 am and 12 : 30 pm) - Holidays are ...Show moreLast updated: 29 days ago
- Promoted
- New!
▷ (Urgent Search) Customer Service Team Leader
Anand Rathi Global Finance LimitedIndia Lead the customer service team across branches and digital platforms to ensure consistent service delivery.Develop and implement customer service policies, processes, and SLAs to ensure prompt quer...Show moreLast updated: 1 hour ago
- Promoted
- New!
15h Left!
Infosys BPMIndia Join Infosys BPM – Launch Your Career in Customer Support!.Job Locations : Bangalore & Pune.Mode : 100% Work from Office (WFO).
We’re on the lookout for fresh graduates (0–1 year experience) who are ...Show moreLast updated: 1 hour ago
- Promoted
- New!
Team leader International Pr [13 / 10 / 2025]
AltisourceIndia Job Title : Team Leader – Voice Process (International BPO).The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice...Show moreLast updated: 1 hour ago
- Promoted
- New!
▷ (12 / 10 / 2025) Team leader International Pr
AltisourceIndia Job Title : Team Leader – Voice Process (International BPO).The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice...Show moreLast updated: 1 hour ago