Process Developer, Invoice to Cash

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Invoice to Cash

Your role will require you to utilize your skills and experience to process Invoice to Cash (Receivables / Disbursements / Cash Apps) transactions for a major P&C Insurance client. You will be required to process with expected accuracy and within the expected timelines as per the business requirement.

Should be open to work in any shift as per the business requirement

Responsibilities

Credit control, cash applications, carrier / agency inquiry response management, recording and researching incoming cash receipts, month-close activities

Apply customer payments to the correct accounts. Reconcile payments with outstanding invoices.

Investigate and resolve any payment discrepancies.

Monitor customer accounts for overdue payments.

Follow up on customer / internal disputes, customer questions and working between departments to get a resolution.

Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund

Serve as the primary point of contact for customer inquiries related to invoices, and payments.

Qualifications

Minimum qualifications

Graduate in Commerce (B.Com)

Relevant and meaningful years of experience of working in I2C lifecycle – credit control, cash applications, carrier / agency inquiry response management, recording and researching incoming cash receipts, month-close activities and so on.

Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.

Proficient in English language- both written (Email writing) and verbal

A strong attention to detail; analytical skills and the ability to multi-task are important

Preferred qualifications

Prior experience in Accounts Receivable / Invoice to Cash

Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote)

A strong attention to detail; analytical skills and the ability to multi-task are important

Should be a team player with previous work experience in an office environment required

Client focused with proven relationship building skills

Ability to work collaboratively as a key member of a team and independently with minimum supervision

Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure