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Assistant Manager
ConfidentialLucknow6 days ago
Job descriptionManage daily operations of the center, ensuring smooth functioning and meeting targets. Oversee team handling, including recruitment, training, performance management, and development. Develop strategies to reduce shrinkage and attrition rates through effective employee engagement initiatives. Monitor CSAT scores to identify areas for improvement in customer satisfaction. Analyze AHT data to optimize resource allocation and improve overall efficiency.
Desired Candidate Profile
- 5-7 years of experience in BPO / Call Centre industry with a focus on people management.
- Strong understanding of Attrition Management principles and practices.
- Excellent communication skills with ability to handle multiple stakeholders effectively.
Skills Required
shrinkage , CSAT, Attrition, Attrition Management, AHT
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Assistant Manager • Lucknow
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