Customer Experience Lead

Company Description

• Castlerock Hospitality has been at the heart of the retail & F&B consultancy and advisory space for over 35 years. With a core management team having more than 80 years of cumulative experience in this field;

Castlerock is at the cusp of exponential growth and is looking for dynamic individuals to help the team grow.

Role Description

This is a full-time role for a Mall Supervisor at Castlerock Hospitality LLP. The Mall Supervisor will be based on-site in Chikkaballapura. The responsibilities include managing daily operations, supervising mall staff, ensuring customer satisfaction, coordinating with tenants, monitoring maintenance activities, handling emergencies, and preparing reports. The Mall Supervisor will also be responsible for enforcing mall policies and ensuring a safe and welcoming environment for visitors.

Qualifications