ECommerce Operations Manager

ABOUT GAJAB

Gajab is reimagining online shopping for India's next 100 million value-seeking users.

We're building India's first AI-powered bargaining marketplace — where technology negotiates on behalf of sellers, recreating the interactive, joyful bazaar experience at your fingertips.

Our Mission : To bring the real "desiness" of shopping online — the thrill of negotiation, the joy of getting a great deal, and the human touch of India's vibrant bazaars — all powered by smart technology.

We're bootstrapped with 1000+ days of runway, backed by founders with strong business track records and operational expertise. Pre-beta launches next month.

WHY JOIN GAJAB

Ground Zero Opportunity : Be the first operations hire. Build and own the entire ops function from scratch — your decisions will shape how millions shop.

Solve a Real Problem : Bring affordable, accessible shopping to tier 2 / 3 India while preserving the joy and culture of Indian bazaars.

High Impact, Fast Growth : Go from pre-launch to ₹100 Cr GMV (20 lakh orders / year) in 12 months.

Work Directly with Founders : No layers, no bureaucracy — execution-first culture.

Build Your Team : Hire, train, and mentor your own operations team aligned with your vision and Gajab's culture.

This isn't a "manage existing systems" role — it's a "build the engine while flying the plane" opportunity.

ROLE OVERVIEW

Lead Gajab's end-to-end marketplace operations — from product cataloging and inventory management to order fulfillment, delivery, and customer satisfaction.

You'll build from absolute zero — defining processes, hiring the right people, and scaling from 500 to 15,000+ orders / day within 12 months.

Target : Achieve ₹100 Cr GMV with 20 lakh orders in Year 1 (₹400–₹500 AOV).

KEY RESPONSIBILITIES

Operations Ownership

• Manage the full operational pipeline — catalog creation, inventory tracking, order processing, delivery, returns, and exchanges
• Build and refine SOPs for product listings, order management, logistics, and dispute handling
• Lead product onboarding to ensure high-quality listings and clean data management

Cross-Functional Coordination

Quality & Performance Management

95% order accuracy, <

5% return rate, and >

90% on-time delivery

Scale & Efficiency

Team Building

30-60-90 DAY PLAN

First 30 Days

Next 30 Days (31–60)

3% order errors, real-time dashboard live, smooth 500–1000 orders / day flow.

Next 30 Days (61–90)

WHAT SUCCESS LOOKS LIKE

After 6 Months :

3% order errors, <

5% returns, >

90% on-time delivery

After 12 Months :

IDEAL CANDIDATE PROFILE

Must-Have Experience

Skills & Mindset

Operational Knowledge

Bonus Points

Deal Breakers

COMPENSATION & WORK SETUP

Compensation : Competitive salary based on experience and fit.

Location : Marol, Andheri East, Mumbai

Work Mode : 5 days / week in-office, Saturdays WFH

Additional Benefits : 2 WFH days / month for mental or menstrual health

Reporting to : Founder & Business Head

Start Date : Immediate (within 1–2 weeks preferred)

HOW TO APPLY

Send your resume to : hr@gajab.com

Subject Line : Operations Manager – [Your Name]

Process

WHY THIS ROLE IS SPECIAL

This isn't just another operations job — it's your chance to build from the ground up.

You'll define how Gajab runs, shape customer experience for millions, and compress 5 years of learning into one.

If you've been waiting for the right startup opportunity — where chaos excites you and your work truly matters — this is it.

Gajab is bringing the bazaar online. Come build it with us.