Associate Director -Salesforce Technical Expert

Acuity Knowledge Partners

Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 600 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations. Acuity is headquartered in London and operates from 10 locations worldwide.

The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation.

Acuity was established as a separate business from Moody’s Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone). In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder.

For more information, visit www.acuitykp.com

Position Title- Associate Director

Experience Level- 10+yrs

Department-IT

Location- Gurgaon

Job Summary

We are seeking a Salesforce Techno-Functional Consultant to play a key role in the global ERP & CRM rollout, focusing on Salesforce solutions, integrations, and business process optimisation. This role requires a strong blend of technical expertise and business process understanding, working closely with stakeholders to configure, customise, and integrate Salesforce with other enterprise applications, including Oracle Fusion, Anaplan, Darwinbox, Power BI, and Payroll systems.

The ideal candidate will have hands-on experience in Salesforce configuration, development (Apex, LWC), automation, and system integrations, along with a deep understanding of sales, service, and customer engagement processes.

Key Responsibilities

Solution Design & Development :

• Work with business stakeholders and functional teams to understand CRM requirements and translate them into scalable Salesforce solutions.
• Configure and customise Salesforce Sales Cloud, Service Cloud, and Experience Cloud based on business needs.
• Develop Apex classes, triggers, Lightning Web Components (LWC), and Flows to automate key business processes.
• Integrate Salesforce with ERP (Oracle Fusion), HRMS (Darwinbox), Finance (Anaplan), BI (Power BI), and Payroll systems using Mulesoft, REST / SOAP APIs, or middleware solutions.
• Ensure compliance with Salesforce best practices, security standards, and governance policies.

Business Process Optimisation & Functional Consulting :

Data Management & Reporting :

Support & Continuous Improvement :

Technical & Tool Expertise :

Key Competencies

Essential Skills & Experience :

Preferred Qualifications :