This job offer is not available in your country.
![▷ [13 / 10 / 2025] Customer Service Team Leader](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Anand%20Rathi%20Global%20Finance%20Limited){kind=logo}
▷ [13 / 10 / 2025] Customer Service Team Leader
Anand Rathi Global Finance LimitedIndia9 hours ago
Job descriptionStrong understanding of NBFC operations, retail lending products (LAP) and regulatory requirements. Proven track record in leading customer service teams at a senior level. Excellent problem-solving, conflict resolution, and escalation management skills. Ability to work with cross-functional teams and senior leadership. Strong communication, presentation, and stakeholder management skills. Analytical mindset with the ability to use data for decision-making. Graduate / Postgraduate in Business Administration, Finance, or related field. 10–15 years of experience in customer service, preferably in NBFCs, Banks, or Financial Services. Minimum 5 years of leadership experience in managing large teams and multi-location operations.
Key Responsibilities
- Lead the customer service team across branches and digital platforms to ensure consistent service delivery.
- Develop and implement customer service policies, processes, and SLAs to ensure prompt query resolution and complaint management.
- Monitor customer satisfaction levels and implement initiatives to improve Net Promoter Score (NPS) and retention.
- Manage escalation handling, ensuring resolution within defined timelines as per RBI / NBFC guidelines.
- Collaborate with Sales, Operations, Collections, and Risk teams to streamline customer communication.
- Implement training and coaching programs for service staff to enhance customer interaction quality.
- Ensure regulatory compliance in grievance redressal and reporting to regulatory bodies.
- Drive automation, digital adoption, and self-service solutions for customer convenience.
- Analyze service metrics, prepare MIS, and present dashboards to senior management with recommendations.
- Act as a customer advocate within the organization, ensuring feedback is integrated into product and process improvements.
Key Skills & Competencies
Qualifications & Experience
Location : - Goregaon East (Mumbai)
Create a job alert for this search
Team Leader • India
Related jobs
![[13 / 10 / 2025] Team Lead](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=TP)
![Team Leader [Urgent Search]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=MSX%20International)
- Promoted
- New!
[Urgent] Customer Service Team Leader
Anand Rathi Global Finance LimitedIndia Lead the customer service team across branches and digital platforms to ensure consistent service delivery.Develop and implement customer service policies, processes, and SLAs to ensure prompt quer...Show moreLast updated: 1 hour ago
- Promoted
Customer Service Team Lead
Earthful.meIndia About Earthful Earthful is an FMCG company focused in the health and wellness space.The founders (Sudha Gogineni and Veda Gogineni) are graduates from IIT Kharagpur and ISB with a multitude of expe...Show moreLast updated: 8 days ago
- Promoted
- New!
▷ (13 / 10 / 2025) Operation Lead (1-4 years)- Site Supervisor Customer Relations, Modular Domain Knowle
LivspaceIndia The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams.Single point of conta...Show moreLast updated: 1 hour ago
- Promoted
Customer Service Team Lead
AllcargoGATIIndia Role Title : Team Leader – Customer Service Work location : Thane, Mumbai.Role Purpose The role of TL is to oversee the daily operations of the customer service team, focusing on achieving performanc...Show moreLast updated: 30+ days ago
- Promoted
- New!
[13 / 10 / 2025] Team Lead
TPIndia Manage denial management process to minimize write-offs and optimize revenue cycle management (RCM).Coordinate with internal teams for effective communication and resolution of AR issues.Oversee ca...Show moreLast updated: 1 hour ago
- Promoted
▷ 3 Days Left! Sr. Customer Service Engineer
United Imaging HealthcareIndia Shanghai United Imaging Healthcare Co.UIH is committed to creating more value for our customers and constantly improving the global accessibility of high-end medical equipment and services through ...Show moreLast updated: 6 days ago
- Promoted
Team Lead
PaisabazaarIndia Role & responsibilities Key Skill Set-.B2C sales, tele sales, inside sales, outbound sales Designation- Team Leader Team Size- 25 +.
Major Job responsibilities Tele sales Management : .Oversee day-to-...Show moreLast updated: 19 days ago
- Promoted
Team Lead
TPIndia Roles and Responsibilities Manage denial management process to minimize write-offs and optimize revenue cycle management (RCM).
Coordinate with internal teams for effective communication and resolut...Show moreLast updated: 30+ days ago
- Promoted
- New!
[13 / 10 / 2025] Sr. Customer Service Engineer
United Imaging HealthcareIndia Shanghai United Imaging Healthcare Co.UIH is committed to creating more value for our customers and constantly improving the global accessibility of high-end medical equipment and services through ...Show moreLast updated: 1 hour ago
- Promoted
- New!
Application Support Team Lead (13 / 10 / 2025)
Emkay Global Financial Services LtdIndia The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services.
This role focuses on incident r...Show moreLast updated: 1 hour ago
- Promoted
Team Leader – Customer Service (Inbound Voice Process, B2C)
Policybazaar.comIndia Job Title : Team Leader – Customer Service (Inbound Voice Process, B2C) Work Location : Mumbai (onsite role).Department : Customer Support / Contact Center Reports to : Manager / Operations Head.We are...Show moreLast updated: 8 days ago
- Promoted
- New!
(12 / 10 / 2025) Team Lead
PaisabazaarIndia Key Skill Set- B2C sales, tele sales, inside sales, outbound sales.Tele sales Management : Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of ...Show moreLast updated: 5 hours ago
- Promoted
- New!
Team Lead (13 / 10 / 2025)
TPIndia We are actively hiring for International Process (Operations - Team Leader).Shift- 24x7 Rotational Shift (Including Night Shifts).
Days Working with 2 rotational week offs.Customer Service, Customer...Show moreLast updated: 1 hour ago
- Promoted
Customer Service Team Leader
Anand Rathi Global Finance Limitednagpur, maharashtra, in Lead the customer service team across branches and digital platforms to ensure consistent service delivery.Develop and implement customer service policies, processes, and SLAs to ensure prompt quer...Show moreLast updated: 13 days ago
- Promoted
Customer Service Team Lead
EvonikIndia Job Title : Team Lead – Customer Service.Reporting To : Head - Customer Service (India Region).The role of the CS Team Lead is in conjunction with the Head of CS & team members to jointly translate...Show moreLast updated: 13 days ago
- Promoted
Team Lead
Career GuidelineIndia We are looking for an experienced Team Leader – Voice Process to manage and motivate a team of customer service executives in our BPO setup.
The role requires strong people management skills, the ab...Show moreLast updated: 30+ days ago
- Promoted
- New!
▷ Apply in 3 Minutes! Customer Service Team Lead
AllcargoGATIIndia Role Title : Team Leader – Customer Service.The role of TL is to oversee the daily operations of the customer service team, focusing on achieving performance targets and enhancing customer satisfact...Show moreLast updated: 1 hour ago
- Promoted
- New!
Team Leader [Urgent Search]
MSX InternationalIndia Automotive Industry Expert : Deep Automotive / Technical experience and Team management.Technical University degree or acquired by experience and technical certification (where and when required), Lea...Show moreLast updated: 1 hour ago
- Promoted
Technical Team Lead
Innovation Technology By DesignIndia Position Summary Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring t...Show moreLast updated: 30+ days ago
- Promoted
Team Lead - Technical Services
Brakes IndiaIndia Brakes India was established in 1962 and has grown to be the largest manufacturer of brake systems in India.T S Santhanam family group, with lineage from the erstwhile TVS Group.Brakes India is hea...Show moreLast updated: 8 days ago