Guest Relationship Executive

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Job Description : Guest Relationship Executive

Overall Responsibility

To provide Help Desk services in accordance with company policies procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.

Provide Call logging services in accordance with the service guidelines.

Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints

Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers

Assign and Despatch - Assign specific service provider based on the nature of request / complain.

Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times

Customer feedback - Communicate with requestor to ensure call closure request status reasoning and commit on probable timing of call closure

Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis

Ensure compliance of regulations / requirements of JLL management

Provide assistance in general administrative activities as required

Contribute to the Monthly Management Report to (Client)

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Manage all Health and Safety issues and actively participate in Health and Safety reviews

Assist with the re-sourcing of other aspects of JLLs operation as required

Work closely with Administration in relation to the payment of invoices. Work closely with Engineering and Facilities in relation to the completion of work orders / contractor management and agreed operational procedures

Competencies and Experience

Experience in Help Desk operations and processes are required with strong Administration Skills.

Strong Customer Service focus

Excellent people skills and ability to interact with a wide range of client staff and demands

Knowledge of Occupational Safety requirements

Strong PC literacy and proven ability to manage daily activities using various systems.

Demonstrated experience with continuous improvement initiatives highly desirable

Demonstrated experience with client reporting and the preparation of statistical call analysis

Graduate in any discipline

2 3 years experience in Help Desk management

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives

Good communication Skills.

Location : On-site Noida UP

Scheduled Weekly Hours :

48

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

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Key Skills

Aeronautical,Anti Money Laundering,Attorney At Law,ABAP,Accident Investigation,Manufacturing

Employment Type : Full-Time

Experience : years

Vacancy : 1