Process Associate

TCS BPS IS HIRING FOR Process Associate Webchat role at Pune!

Please go through the norms below before you apply.

Job Role : Process Associate-Webchat

Job Location : PUNE

Job Requirement :

Excellent communication skills.

Candidates should have International customer service experience VOICE / CHAT Banking, Financial Services and Insurance domain is preferred.

Graduate and above with minimum 12 months of experience and HSC with minimum of 18 months of experience with a maximum 5 years of experience in the contact center industry.

Ability to work in any UK shifts.

Mode of Salary credit should be through banks from all the employers (No cash in hand)

All educational and employment documents are mandatory to have

Skill Requirement :

Excellent Communication skills.

Ability to work in a target oriented environment

Good team player

Ability to Multitask

Typing speed of 35 wpm

Possess effective problem solving skills and have the ability to deliver timely resolution.

Should be customer centric and be focused on delivering excellence

Job Description :

To provide good quality customer service and to ensure customer satisfaction.

To offer assistance to customers and provide FCR.

Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.

Adhere to internal policies to ensure compliance with legal parameters as well as

company policies and procedures.

TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person / agency / partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately"