User Support Advocate

The ideal candidate is an energetic self-starter. You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning. You will interact with customers who are emailing, calling, and texting about product questions and account / transaction inquiries. It's important that you can work during Pacific U.S. time zone hours.

Come join a team of intelligent, fast-paced and mission-driven team!!

About the Position : Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations.

What you’ll do :

Customer Experience is a core focus of our company. The CX specialist will also serve as a voice for our customers by helping our product and tech team design user-centered features and create a seamless user experience.

Responsibilities :

• Responding to customer inbounds via email and chat in a timebound manner.
• Scheduling and participating in phone calls with customers
• Providing product feedback to the management team
• Troubleshoot user problems
• Document technical issues and deviations from specifications
• Collaborate with the engineering and product management teams to help reproduce and resolve technical issues
• Helping inform our product roadmap and customer experience based on your customer interactions.

Who we are looking for :

Our ideal CX candidate will enjoy building relationships with customers. We are looking for someone who is self-sufficient, driven, and empathetic.