Customer Support Representative (US- Voice Process)

Job Summary :

We are looking for dynamic and customer-focused Customer Service Representatives to join our Inbound Service Team for an International Voice Process. The ideal candidate will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities :

• Handle inbound and Outbound calls from international customers and provide accurate and timely resolutions.
• Address customer inquiries, complaints, and service requests in a professional and courteous manner.
• Assist customers with product information, billing issues, account updates, and troubleshooting.
• Maintain detailed records of customer interactions, ensuring proper documentation in the CRM system.
• Follow company policies and guidelines to ensure service quality and compliance.
• Work towards achieving customer satisfaction & first-call resolution.
• Collaborate with internal teams to escalate unresolved issues and provide feedback for service improvements.
• Stay updated with product knowledge, company policies, and process changes.

Key Requirements :

PERKS OF JOINING :

ABOUT SILVERMINE GROUP :

Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers' equipment stays on the road and their businesses keep humming.

Website : Silvermine Group Products : eform2290 and emcs150

Apply on : [HIDDEN TEXT] Location : Bangalore

Skills Required

CRM Tools, Troubleshooting Skills, Ms Office