Rider Cluster Manager
ConfidentialKolkata30+ days ago
Job descriptionWork closely with all the functions to achieve overall business goals Ensuring that every individual store team focus on rider Safety, Quality, behavior control, and ensuring traffic rules are followed by them. Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary Monitor real time service levels and schedule adherence, and minimize leakages such as RTO. Perform ad-hoc analysis and reports based on business needs. Deep Dive and Analytical, Insist on high standards. Lead / manage the team-ensure the KRAs of the team members are met and assist / train then in achieving the same Making plans on fleet logins and requirements based on projected orders and ensuring zero order loss at any operational hours. Working on overall Cost Per Order(CPO) of the store and making plans on how to reduce them and to execute them. One must be able to handle a fleet of 500-600 of the last mile fleet and should be good at grievance handling. Work closely with the payout team , have an understanding of it and resolve it on real time if any. Work closely with ground team and ensure to minimize attrition numbers below 6%. Working on OPH(order per hour), EPH(Earning per hour) to increase riders efficiency .
Skills Required :
- Experience : 4-6 years (preferably in operations, especially last mile hyperlocal operations)
- Ownership : Setting up a new business requires taking very high ownership and hard work
- Comfortable with change : Open to trying new things. Enjoy ambiguity and uncertainty, a core multi-
- tasker at heart
- Communication : Comfortable in communicating with internal and external stakeholders
- Hands-on Attitude : You should be someone ready to roll up your sleeves and get the hands dirty
- Problem-solving : Dissecting the problem and solving the parts
- Data Analytics : Should be good at making sense out of numbers. Moderate excel / google sheets
- skills required
Skills Required
Rto, Analytical, CPO, Operations, hyperlocal
Create a job alert for this search
Cluster Manager • Kolkata
Related jobs
![Sell-Side Manager [T500-20181]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=Talent500)
- Promoted
Bid Manager
CapgeminiKolkata, IN BID Management of enterprise scale solutions.Proven experience in defining offer scope; goals and deliverables that support business goals in collaboration with senior management and stakeholders.A...Show moreLast updated: 9 days ago
- Promoted
Business Risk Manager (Savings)
RevolutKolkata, IN People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, ...Show moreLast updated: 9 days ago
- Promoted
Delivery Manager
Tata Consultancy ServicesKolkata, West Bengal, India Functional Title : Delivery Manager.Lead Client meetings and discussions - Govern, Review, drive and manage Client defined SLAs and internal metrics for the Product.
Work closely with multiple Client...Show moreLast updated: 30+ days ago
- Promoted
Module Line – Stringer Machine & Team Lead
Websol Energy System LimitedFalta, West Bengal, India Job Title : Module Line – Stringer Machine & Team Lead.Operate and supervise the stringer machine line within the solar module manufacturing process.
Set up machine parameters, monitor performance an...Show moreLast updated: 2 days ago
- Promoted
Assistant Bid Manager
Mastekkolkata, west bengal, in To support the bid management team in preparing, coordinating, and submitting high-quality proposals and Presentations for public and private sector clients across the US, UK and EU.The Assistant B...Show moreLast updated: 11 days ago
- Promoted
Senior Bid Manager
TagKolkata, IN Responsible for end-to-end management of B2B Sales Process (both New BiZ and Accounts) – right from PQQ / ITT / RFI until RFP / Closure stages helping the organization to achieve its Growth objectives.Pl...Show moreLast updated: 30+ days ago
- Promoted
Mimar
HouseDraftKolkata, IN Possesses clear communication skills and the ability to report regularly.Able to dedicate the time required for this.Proficient use of programs such as.
Revit, Sketchup, Archicad, Chief Architect, E...Show moreLast updated: 30+ days ago
- Promoted
Manager- SACCR / Counterparty Credit Risk
EvalueserveKolkata, IN Elevate Your Impact Through Innovation and Learning.Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 50...Show moreLast updated: 2 days ago
- Promoted
Cluster Head
NowPurchaseKolkata, West Bengal, India NowPurchase is transforming the 140B$ Metal Manufacturing industry.The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, const...Show moreLast updated: 30+ days ago
- Promoted
Design Manager
Maco Corporation India Pvt LtdKolkata, West Bengal, India Designation : Creative Design & Branding Manager.Design and develop catalogs, brochures, leaflets, product manuals, stickers, and other print and digital materials to support marketing campaigns.Ens...Show moreLast updated: 10 days ago
- Promoted
Manager-Architect
Salarpuria GroupKolkata, West Bengal, India Coordination and relationship management with architects and consultants Obtain project details from the marketing team / management and brief the architects and consultants as per the details and ...Show moreLast updated: 11 days ago
- Promoted
Escalation Manager
TNV MethodKolkata, IN TNV Method by Tanvi Parikh Fitness is a global fitness platform.We combine lifestyle management solutions (Nutrition, Mindset, Exercise and more) with personlized coaching to help our customers tra...Show moreLast updated: 7 days ago
- Promoted
AI Delivery Manager / Project Manager
Innodata Inc.Kolkata, IN We’re hiring a project manager to drive execution of custom-built AI solutions—including copilots, RAG systems, and agentic workflows.
You’ll work closely with engineers, solution architects, and cl...Show moreLast updated: 8 days ago
- Promoted
Senior Engineer - Bridges
WSP in IndiaKolkata, IN Undertake assessment of existing bridges and preparing assessment reports having assessment / design experience in Steel Composite,.
Pretension / Posttension structures.Carry out feasibility studies f...Show moreLast updated: 30+ days ago
- Promoted
- New!
Zonal Manager
MakeMyTripKolkata, IN The Hotels business at MakeMyTrip is one of the largest and fastest-growing verticals within the organization, driving exceptional travel experiences for millions of customers every year.With a str...Show moreLast updated: 17 hours ago
- Promoted
Senior Service Delivery Manager
ConcentrixKolkata, West Bengal, India We are seeking a seasoned and strategic leader to join our team as Sr.Service Delivery Manager for a premium International Travel / OTA client.
The incumbent will be responsible for overseeing the end...Show moreLast updated: 10 days ago
- Promoted
Mechanical BIM Coordinator
Prodigy Engineering ConsultantKolaghat, West Bengal, India Prodigy Engineering Consultants is a multidisciplinary Engineering & BIM consultancy that delivers world-class solutions across healthcare, commercial, residential, hospitality, infrastructure, and...Show moreLast updated: 2 days ago
- Promoted
Sell-Side Manager [T500-20181]
Talent500Kolkata, IN Talent500 is hiring for one of its clients : .Careem is the internet platform for the greater Middle East region.A pioneer of the region's ride-hailing economy, Careem is expanding services across it...Show moreLast updated: 3 days ago