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ServiceNow Lead / Architect

ServiceNow Lead / Architect

Mumba Technologies, Inc.indore, India
6 days ago
Job description
  • Must have 10 years of experience in modules ServiceNow experience with Human Resource Service Delivery (HRSD), Configuration Management Database (CMD),CSM and IT Service Management (ITSM)
  • Must have done multiple end-to-end, full life cycle implementations modules CSM, ITSM, HRSD, CMD
  • Support ServiceNow Application Users
  • ServiceNow system support including Production and Sandbox environments
  • Covers modules : Case, HR Case, Incident, Problem, Change, and Knowledge
  • ITSM, CSM, HRSD, Portal, Automation
  • Reports and Dashboard
  • Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
  • ServiceNow Release upgrade testing
  • ServiceNow Application security administration
  • User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
  • Must have excellent communication and presentation skills
  • Must have a pleasant attitude, be a team player
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