Zonal CRM Manager

Job Summary

• Liaison with Store Heads and solve CRM related gapes.
• Oversee Google review management to enhance online reputation and customer satisfaction.
• Efficiently handle complaint management, ensuring swift resolution and customer retention.
• Drive digital leads through strategic initiatives, optimizing lead generation channels.
• Develop and implement target-setting strategies for stores to achieve performance goals.
• Streamline report management for comprehensive insights into operational performance.
• Coordinate upcoming campaign details for effective campaign management.
• Design and execute customer engagement programs to foster brand loyalty.
• Provide comprehensive CRE training to enhance customer service excellence.
• Spearhead the implementation and adoption of CRM systems in new stores.
• Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team.
• Own customer quality for the region, ensuring high levels of data fill rate on CRM.
• Establish rewards and recognition programs to motivate and retain high-performing staff.
• Ensure meticulous customer data management to support targeted marketing efforts.
• Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

Skills Required

Customer Relationship, Customer Experience, Customer Satisfaction, Customer Retention, Customer Engagement, Crm