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Messaging Administrator
TIGI HRKottayam, IN1 day ago
Job description5+ years of experience administering Google Workspace and Microsoft 365 . Strong understanding of Gmail / Outlook admin controls, retention policies, MDM, and hybrid setups. Hands-on experience with Staffbase or similar broadcast platforms. Proficiency with Twilio / SendGrid APIs for email / SMS delivery and monitoring. Knowledge of compliance operations (legal holds, audit trails, SOC2 / ISO / ITGC). Ability to create and maintain SOPs, escalation matrices, and knowledge base articles. Proven experience resolving incidents across multi-vendor environments.
Job Title :
Enterprise Messaging & Collaboration Lead
About the Role
We are seeking an experienced Enterprise Messaging & Collaboration Lead to manage and optimize our global communication platforms. This role will be responsible for administering Google Workspace, Microsoft 365, Staffbase, Twilio, and SendGrid , while ensuring compliance, reliability, and seamless collaboration across the enterprise.
Key Responsibilities
- Lead platform transitions, knowledge transfer, and policy enforcement.
- Administer calendar / email configurations, groups, aliases, and directories.
- Oversee Staffbase workflows, publishing governance, and API integrations.
- Manage Twilio / SendGrid -based messaging systems for enterprise communication.
- Ensure compliance, audit readiness, and platform security (SPF / DKIM / DMARC).
- Maintain SLAs, runbooks, and SOPs for smooth service operations.
- Coordinate escalations with vendors and internal IT teams.
Qualifications
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Administrator • Kottayam, IN
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