Test Lead

ServiceNow Testing Lead :

Position Overview :

ServiceNow Testing Lead to oversee the testing lifecycle for ServiceNow implementations, upgrades, and enhancements. The Testing Lead will be responsible for defining testing strategies, managing test teams, ensuring quality delivery, and collaborating with stakeholders to validate business and technical requirements. The ideal candidate will have hands-on ServiceNow testing experience and strong leadership skills in driving test planning and execution across multiple modules.

Key Responsibilities :

Define and implement the ServiceNow testing strategy including test planning, execution, and defect management.

Lead and coordinate testing activities across modules ( ITSM, ITBM, HRSD, CSM, SecOps, GRC, etc .).

Develop and review test cases, test scripts, and automation frameworks aligned with business requirements.

Ensure comprehensive test coverage across functional, integration, regression, performance, and UAT testing.

Collaborate with business analysts, developers, and project managers to clarify requirements and acceptance criteria.

Manage the end-to-end defect lifecycle, including triage, tracking, and resolution.

Establish quality metrics, testing standards, and best practices for ServiceNow delivery.

Provide guidance and mentorship to test teams (onsite and offshore).

Support stakeholders during User Acceptance Testing (UAT) and ensure readiness for production deployment.

Coordinate testing efforts for ServiceNow upgrades and patches to ensure platform stability.

Recommend and implement test automation tools (e.g., ServiceNow ATF – Automated Test Framework, Selenium, etc.) to increase efficiency.

Required Skills & Qualifications :

7–9+ years of experience in software testing, with a t least 5+ years focused on ServiceNow.

Strong understanding of ServiceNow modules and workflows.

Experience with ServiceNow ATF ( Automated Test Framework ) and other test automation tools.

Proven expertise in functional, regression, integration, and UAT testing.

Strong knowledge of defect management tools (Jira, ServiceNow Agile, etc.).

Excellent problem-solving skills, attention to detail, and ability to manage multiple testing streams.

Strong communication and stakeholder management skills.