contract operations

Summary :

We are seeking an experienced and detail-oriented  Contract Operations Specialist  to join our team. In this role, you will be responsible for processing all revenue-generating contracts, creating and maintaining customer accounts in SAP, and ensuring compliance with company policies and industry requirements. The ideal candidate will have 3+ years of experience in contract operations, a strong understanding of the Quote to Cash process, and proficiency in SAP and MS Office. This position requires collaboration with cross-functional teams such as Sales, Legal, Credit, and Deal Desk, as well as the ability to handle a flexible shift schedule across EMEA or NA time zones.

Key Responsibilities :

• Contract Processing & Administration :
• Manage the processing of incoming revenue-generating contracts in accordance with established procedures.
• Ensure contracts are accurately validated and executed, meeting all company and legal requirements.
• Maintain and manage customer records within SAP and other systems according to established procedures.
• Cross-Functional Collaboration :
• Work closely with internal teams such as Sales, Legal, Credit, and Deal Desk to address contract-related queries and issues.
• Participate in regular communication with sales and service teams to ensure smooth contract execution and customer satisfaction.
• Account Management & Order Processing :
• Support customer account management and business consultation.
• Process orders, manage provisioning, and handle contract-related inquiries.
• Reporting & Status Updates :
• Provide regular status reports on contract processing and related activities.
• Assist in quarter-end activities and support business continuity planning.
• Process Improvement & System Testing :
• Participate in system testing and the continuous improvement of processes related to contract management.
• Ensure adherence to company procedures and best practices to maintain high standards of accuracy and efficiency.
• Other Duties :
• Support ad-hoc project participation as required.
• Handle any incoming queries and requests related to contracts and customer accounts.

Required Skills and Qualifications :

Preferred Qualifications :

Skills Required

Data Analysis, Financial Reporting, Contract Negotiation, Compliance Management, Vendor Management, Risk Assessment, Process Optimization