Patient Counsellor

Job Description

POSITION GUIDELINES

Document- Job Description / Responsibilities

DEPARTMENT : MARKETING & CLINICAL PROGRAMS

POSITION : PATIENT COUNSELLOR

REPORTING TO : BRANCH HEAD

QUALIFICATION : GRADUATION / POST GRADUATION

EXPERIENCE : 2 - 5 YEARS

DRESS CODE : SPECIFIED DRESS CODE WITH I.D. CARD

DUTY HOURS : AS PER SCHEDULED REQUIREMENTS

Key Responsibilities

• Address patient queries regarding diagnosis, treatment options, cost estimates, admission process, and doctor availability.
• Coordinate between patients and departments (doctor, diagnostic, billing, admission desk, etc.) to ensure a seamless experience.
• Counsel patients on the importance of timely treatment and follow-ups.
• Handle digital or walk-in leads and convert them into consultations or admissions as needed.
• Provide guidance on available packages, discounts, insurance related queries.
• Ensure all patient interactions are documented accurately in the system.
• Assist in follow-up calls and re-engagement of old or non-converted patients.
• Maintain confidentiality and adhere to ethical healthcare communication standards.
• Taking patient reviews and feedback

Key Skills Required

Skills Required

Crm