Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Netapp Network Attached Storage (NAS) Administration

Good to have skills : Netapp Storage Area Network (SAN) Administration

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Must Have Skills : Pure & NetApp Storage Administration and Migration Good to Have Skills : Azure Cloud Job Requirements : - 7- 9 years of experience in Storage technology Key Responsibilities : -

• Should have sound experience in providing L2 support for Storage Management and support on Pure / NetApp SAN Storage and performed Storage SAN Migration.
• Design and implement Pure Storage systems including installation, configuration, software upgrades, and storage provisioning.
• Alert and resolve any performance issues and notify end-users.
• Configure Replication for Disaster Recovery using Pure Protection Group Creation Recovery point and Snapvault / SnapMirror.
• Plan and implement best practices for SAN solutions.
• Create and update documentation for storage procedures.
• Troubleshooting Critical Storage issue related to Pure and NetApp.
• Provide architecture recommendations.
• Planning and Execution of Storage based Migration.
• SAN allocation / deallocation of Block Storage Technical Experience :
• Should have sound experience in Pure storage and NetApp Storage high Availability, Disk technologies, RAID Levels, Snapshot / Snapvault technologies and Flexclone.
• Good knowledge on SAN Storage like ISCSI and FCP protocols.
• Experience with Brocade and Cisco SAN Switches.
• Experience on Storage Pools, Tiering, LUN masking and zoning.
• Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.
• Should have knowledge about the ITIL framework.
• Azure Cloud certifications will be an added advantage. Professional Attributes :
• Strong written and verbal communication skills, interpersonal skills.
• Strong time management skills, problem solving and analytical skills.
• Supervise the team.
• Perform team management roles
• Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification :
• 15 years of mandatory education as per Accenture Standards.

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Skills Required

Storage Management