Spanish Language Experts

Job Title : Spanish Language Specialist

Department : Operations / Customer Support

Location : Noida, India (Work from Office)

Employment Type : Full-Time

Industry : Business Process Outsourcing (BPO)

About the Company :

iEnergizer is a leading global provider of business process outsourcing solutions. With a commitment to delivering exceptional customer experiences, we serve clients across a wide range of industries, including technology, healthcare, finance, and telecommunications. We are currently expanding our language support operations and are looking for skilled Spanish-speaking professionals to join our Noida office.

Job Summary :

The Spanish Language Specialist will be responsible for handling customer interactions, resolving queries, and delivering a high standard of support in both Spanish and English. The ideal candidate will hold a minimum B2 certification in Spanish and demonstrate fluency in both written and spoken communication.

Key Responsibilities :

• Manage customer interactions via phone, email, or chat in Spanish and English.
• Understand customer issues, provide accurate solutions, and ensure a positive experience.
• Translate documents and communications as needed between Spanish and English.
• Maintain records of interactions and transactions, recording details of inquiries and actions taken.
• Meet individual and team performance metrics related to productivity, quality, and customer satisfaction.
• Collaborate with internal teams to escalate and resolve complex issues.
• Adapt to changing processes and client-specific requirements.

Required Qualifications :

Experience :

Work Schedule :

Compensation :

Additional Information :

Application Process :

Interested candidates should send their updated resume via WhatsApp to the hiring contact listed below or walk in for an interview.

Skills Required

Proficiency In Ms Office, Basic Computer Skills