Technical Support AssociateInfosys BPM • Pune, Republic Of India, IN
Technical Support Associate
Infosys BPM • Pune, Republic Of India, IN
30+ days ago
Job descriptionExcellent communication skills to attend / resolve client issues on calls / chat / mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24 7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Excellent in communication. Need to work on US shift timings. Need to complete specific and dedicated training programs set by the client. 24 7 ,flexible shifts100% WFO, no hybrid
Greetings from Infosys BPM Ltd.,
We are hiring for Service Desk in Pune.
Please find below Job Description for your reference :
Infosys BPM Ltd. is hiring for (Service Desk)
- Job Location : Pune
- Qualification : Service Desk Full time Graduates
- Experience : 1 - 4 Years
Job Description : Senior Process Executive
Location : Pune
Employment Type : Full-Time.
Key Responsibilities :
Must adhere and non-negotiables :
Preferred Qualifications :
Any Graduate - Additional certifications in customer service / upskilling
Preference will be given to the Immediate Joiners
Note : Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Thanks & Regards,
Talent Acquisition Team
Infosys BPM Ltd
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Associate Technical Support • Pune, Republic Of India, IN
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