Specialist, Cash Collection 1

Requisition Number : 19304

Contract Type : Permanent

Location(s) : Chennai, IN

Collection Controller

Role Description Summary

The Collection Controller is responsible for managing outstanding customer receivables, ensuring timely payments, and resolving any issues related to collections. Guided by the company's credit & collection policy and procedures, this position is key to maintaining compliance while reducing overdue balances and minimising credit risk. The role requires a balance of effective debt recovery strategies, credit risk assessment, and fostering constructive relationships with customers and internal teams.

Primary Responsibilities / Key Result Areas

• Track customer receivable levels regularly and develop and implement effective collection strategies to manage overdue balances
• Analyse customer accounts, contact customers to collect outstanding amounts using designated dunning tools, and respond to inquiries to resolve collection-related issues professionally
• Manage the dunning process for customers in scope, escalating complex cases to the Collections Manager and SES leadership team, including the involvement of collection agencies, credit insurer or outside counsel when necessary
• Prepare for customer discussions and support the negotiation of payment plans, ensuring compliance with SES's credit & collection policy
• Perform account reconciliations, recommend necessary account adjustments, post journal entries, and ensure accurate record-keeping
• Assist with collection-related matters during internal and external audits and collaborate with the Legal team on court or arbitration cases, providing all required documentation and analysis
• Execute actions related to account suspensions, terminations, or write-offs of irrecoverable receivables, ensuring proper analysis, documentation, and reporting for audits and legal purposes
• Accurately book and clear daily cash receipts and actively participate in the monthly closing process by providing timely and accurate information

COMPETENCIES

Qualifications & Experience

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

For more information on SES, click here.

Skills Required

Salesforce, Sap, Oracle, Crm