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Manager

Manager

ConfidentialKanpur
4 days ago
Job description
  • Manages the entire member onboarding process , ensuring a smooth and engaging start for every new member.
  • Conducts detailed fitness consultations to understand member goals and recommend the right services.
  • Determines the appropriate combination of personnel and tools tailored to each member's fitness journey.
  • Tracks and improves the member retention score through effective engagement and service quality.
  • Plans, organizes, and promotes programs across Community, Self-Directed, Group, and Personal Training formats.
  • Oversees trainer onboarding and conducts staff training to maintain service standards.
  • Builds regular touch-points with members , including follow-up calls to irregular attendees .
  • Develops educational resources and designs a member engagement activity calendar to promote continuous involvement and satisfaction.

    • Skills Required

    Staff Training, Retention Management, Event Planning, community engagement

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    Manager • Kanpur

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