Sr Human Resources Consultant - Fixed Term Contract 12 months, Disability and Leave Services (DLS)

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

Please note this role is FTC 12 months

The Sr. Accommodation Consultant (SAC) serves as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners and employees. The SAC provides individual case management for sensitive accommodation / workplace adjustments and disability life events. The individual manages all aspect of workplace adjustments including the development and implementation of regional processes and procedures to achieve optimal employee productivity and experience.

The SAC is experienced in answering questions related to accommodations, understanding the employee's situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience. The individual in this role must possess self-management skills, a desire to share knowledge and an ability to translate business needs and goals into human resource capabilities, producing favorable results for the company and employees. The individual will be a subject matter expert for accommodation related matters. This individual has proven ability to communicate, analyze and critically think, along with a customer service focus that employees and program stakeholders expect from Amazon.

Key job responsibilities

Pursue return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program

Provide consultation and coaching regarding accommodation matters to designated regional HR partners, managers and employees

Provide information, referral, and support to employees with medical conditions or disabilities (both occupational and non-occupational), supervisors, Human Resources, and other partners at an escalated level to support Amazon's employee retention efforts

Operate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutions

Facilitate escalated communication between stakeholders, employees with disabilities

Coordinate with DLS Management and Legal on escalated issues as appropriate

Manage sensitive cases such as Behavioral Health conditions

Assist Human Resources and department supervisors in identifying essential and marginal functions of employee positions

Conduct job site analyses as needed

Assist employees in understanding their restrictions and limitations and their legal rights and responsibilities

Maintain strict confidentiality in verbal and written communications

Maintain knowledge on legislation and national, state and local issues affecting access for employees with disabilities

Document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database

Assess business unit's training needs and / or group training sessions as appropriate

Provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested

Adhere to internal SLAs and quality standards

Maintains a caseload of up to 80 cases on average. Caseload may fluctuate during periods of high volume such as peak, prime day and new site launches

Ability to travel as appropriate (up to 50% of the time)

BASIC QUALIFICATIONS :

• Bachelor's degree, or 2+ years of Amazon (blue badge / FTE) experience
• Knowledge of Microsoft Office products and applications

PREFERRED QUALIFICATIONS :

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.]]>