Client Service Project Manager

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

The Project Manager demonstrates project management capabilities and life sciences industry knowledge. The ability to independently manage a portfolio of client projects through creative problem solving, cross-functional collaboration and life sciences industry knowledge enables successful project delivery in this role. This includes leading, managing, and coordinating all technical and services aspects of a study or project, ranging from initial discussions with the client, development of project requirements, documentation, and all aspects of the study or project from set up to completion. The Project Manager also trains and leads internal teams as well as internal & external customers.

Key Responsibilities

• Leads, supports and manages the delivery of all technical and service aspects of the most complex strategic projects and studies for clients.
• Determine the preliminary design of the study will full responsibility to get results
• Acts as a connector within the company, collaborating and coordinating with all internal departments and direct contact with external customers.
• Initiate the involvement of appropriate internal and external customers, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
• Leads and / or attends Project Meetings at a Fisher Clinical or customer site. Leads and represents the business at kick-off meetings as the need arises by the customer.
• Leads and facilitates customer teleconferences, visits and audits as the need arises, and provides timely provision of customer reports and updates.
• Connects and collaborates with Quality Assurance / Regulatory personnel to drive Problem Reports to closure.
• Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
• Provides accurate and timely financial forecasting and reporting
• Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
• Leads, participates in, and coordinates cross-functional business process improvement activities as required.
• Works closely together with the account manager to gain overall customer satisfaction.
• Applies GXP in all areas of responsibility
• Trains and leads new colleagues within and across the team.

As Demonstrated By

Project Management

Client Relationship Management

Technical Knowledge

Project Management Leadership

Skills Required

Gxp, Project Management, Client Relationship Management, Technical Knowledge