At Securonix, we're on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix EON 's AI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats.
Recognized as a six-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights , our award-winning Unified Defense SIEM provides organizations with 365 days of 'hot' data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience—all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance.
Securonix is proud to be a cybersecurity unicorn and featured in CRN's 2024 Security 100 list. Backed by Vista Equity Partners , one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide , including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale.
At Securonix, we are driven by our core values and place our people at the heart of everything we do :
- Winning as One Team : We work together with universal respect to achieve aligned outcomes
- Customer Driven Innovation : We innovate to stay ahead of the market and create value for our customers
- Agility in Action : We embrace change and are unified in our purpose and objectives amidst change
Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team.
Job Title : Service Delivery Manager
Total Experience : 10+ years
Relevant Experience : 5+ years
Primary Skill-Set : SIEM , Business Administration, Information Security and MySQL
Secondary Skill-Set : Firewalls / Security audit logs / Malware / Unix and Windows System security events
Role Summary :
This role will lead the Service delivery for our clients and in conjunction with the Customer Success and Product team to provide standards based and streamlined solution delivery of Securonix applications and products to our Clients, partners and managed service providers.
What You'll Do & Achieve :
Develop strategies for continuous service delivery improvement and service levels by monitoring and deep knowledge of problem resolution lead times and evaluation of efficiency tools.Act as a subject matter expert for the processes and procedures within Service Delivery and InfrastructureProvides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting business processes and technical information systems platformsSelf-motivated and Self-driven towards Customer SuccessPlan, track and drive solution delivery to meet customer needs by capturing the requirements from the user and performing a feasibility analysis, brainstorming solutions and approaches with the internal teamStrong Ability to multitask and handle multiple projectsConduct enablement workshops to train users on Securonix platform's operation and maintenanceAbility to demonstrate Securonix products and services to customers on site and remotely via webinar sessionsFinal quality review and approval for all deliverables for the Service deliveryIdentify and recommend operational improvements to the client, drawing on SOC operational experience and industry specific knowledge of risksAbility to present and report up-to the executives to demonstrate product valueComfortable working for a dynamic technical organization with a fast-growing customer baseResponsible for maintaining staffing to achieve service requirements including managing personnel access requests and coordination with Securonix Talent and client teamsFamiliarity with security operations, network monitoring, threat analysis and investigation response solutionsAbility to understand business problems and a passion for applying technology solutions and leveraging technology trends, to deliver resultsExcellent customer interaction, written & verbal communication skillsWilling to travel to visit prospects and customers, and to engage in onsite customer work when requiredIMPORTANT!! We can teach you the technology and educate you on processes. You should have a strong sense of self-motivation, an insatiable curiosity about what 'is possible' with technology, the desire to solve business-critical challengesQualifications Required :
Overall 10+ years of experience and 5+ years of work experience with SIEM technologies5+ years of managing projects in a cross-functional organizationKnowledge of Information Security and MySQL is a mustGood knowledge of IT security / Firewalls / Security audit logs / Malware / Unix and Windows System security eventsGood knowledge in system security architecture and security solutionsExperience in managing customer and technical escalations.Excellent written and verbal communication skills is requiredProject management certifications like PMP, Project+, CSM, etc. is a big positiveMaster's degree in business administration or related fieldPrevious stakeholder & people management skillsStrong working knowledge of Project Management softwareProven ability to translate complex information sets into specific recommendations that can be actioned by customers to enhance their security postureStrong understanding of threat analysis and enterprise-level mitigation strategiesWorking knowledge of operating systems and networking technologies in generalWorking knowledge of cyber threats, defenses, motivations and techniquesExcellent interpersonal and organizational skillsExcellent oral and written communication skillsStrong analytical and problem-solving skillsSelf-motivated to improve knowledge and skillsBenefits / Perks Provided :
As a full-time employee with Securonix, you will be eligible for the following employee benefits :
Health Insurance with total sum insured is INR 5,00,000Coverage : Self, Spouse, 2 kids, Dependent parents, or parents-in-lawPersonal Accident with total sum insured is INR 10,00,000Term Life Insurance with sum assured for employees is 5 times fixed base pay is coveredSecuronix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.
Skills Required
Unix, Mysql, Threat Analysis, Firewalls, Siem, Malware, Information Security, project management software