Technical Customer Success Specialist [B2B SaaS, Hybrid, New Delhi, 3-6 LPA]

Job Title : Technical Customer Success Specialist

Location : Kashmere Gate (Hybrid)

Experience : 2–3 Years

Education : B.Tech (or equivalent technical degree)

About the Role

We are looking for a Technical Customer Success Specialist who can blend strong technical understanding with excellent customer engagement skills. In this role, you will ensure customers gain maximum value from our products, achieve seamless onboarding, and receive ongoing support that drives high product adoption and long-term success. You will collaborate closely with customers as well as internal teams including Product, Engineering, and Sales.

Key Responsibilities

• Act as the primary technical contact for assigned customer accounts.
• Lead smooth onboarding and product implementation for new customers.
• Understand customer use cases, challenges, and objectives to align product capabilities effectively.
• Provide hands-on technical support, troubleshooting, and issue resolution within defined SLAs.
• Build strong and trusted relationships with customer stakeholders.
• Conduct periodic health assessments and business reviews to ensure satisfaction and high engagement.
• Document customer feedback and work with Product and Engineering teams to drive improvements.
• Identify and communicate upsell or cross-sell opportunities in collaboration with the Sales team.
• Track and monitor customer adoption, usage patterns, and engagement metrics to reduce churn.
• Create and update user guides, knowledge-base content, FAQs, and best practices to empower customers.

Required Qualifications & Skills

What We Offer