Guest relations executive

Job Title : Customer Relationship Executive

Location : Andheri, Mumbai

Industry : Luxury Real Estate

Experience : 1+ years

Role Overview :

We are seeking a polished, customer-oriented Customer Relationship Executive to be the face of our luxury real estate development. The ideal candidate will welcome and host prospective clients during their property visits, ensuring a seamless, memorable, and high-standard experience that reflects the brand’s values.

Key Responsibilities :

Warmly greet and receive prospective clients, making them feel valued and comfortable.

Host clients during site / property visits, ensuring the experience reflects a luxury standard of service.

Provide clients with basic project information and direct their queries to the appropriate sales team.

Coordinate with sales, administration, and hospitality teams to prepare for client visits (refreshments, site readiness, meeting arrangements).

Maintain an elegant reception / hosting area, and ensure all customer-facing spaces meet luxury standards.

Ensure accurate client records are maintained and appointments are well managed.

Handle client requests with professionalism, discretion, and a service-first mindset.

Assist in organising and supporting customer engagement events, property showcases, and high-profile client visits.

Collect initial feedback from clients and share insights with relevant teams.

Key Requirements :

Bachelor's degree from a recognised institution.

1+ year of experience in a customer-facing role.

Strong communication and interpersonal skills with a polished appearance and demeanour.

Excellent hosting, presentation, and customer service skills.

Ability to multitask, stay organised, and work well under pressure.

Fluency in English.

A warm, approachable personality with a service-driven attitude.