Sr Support Engineer 1 (Blue Yonder Demand / Blue Yonder Fulfillment / Blue Yonder ESP / Blue Yonder SCPO)

Scope :

Position is focused on supporting various Blue Yonder Planning solutions in Demand / Fulfillment / Supply Planning space across Retail and Manufacturing verticals.

Needs to work with cross functional teams including Product Development, Consulting and Support services.

Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our current technical environment :

Software : Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization

Cloud Architecture : MS Azure

Frameworks / Others : PL / SQL, RDBMS

What you’ll do :

• Understand the implemented solution / products
• Analyze the issues, identify Root cause and find the permanent solution to any problem
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
• Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution / process flow for the designated customer
• Should collaborate with Solution / Technical architect(s) to stabilize the system
• Enhance / Change the design based on new business requirements by the customer
• Single Point of contact for all customer requests for the designated solution
• Manage / Support new roll outs / deployments and handle change requests / enhancements
• To improve various KPIs for the customer

What we are looking for :

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here : Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.