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City Head - Operations & Growth | Quick Service - Mumbai & Gurgaon

City Head - Operations & Growth | Quick Service - Mumbai & Gurgaon

MetaMorphRepublic Of India, IN
20 hours ago
Job description

City Head – Operations & Growth

Location - Mumbai & Gurgaon

About the Role :

We’re building India’s fastest on-demand home services platform, delivering quality services within minutes through a hyperlocal network of trained and verified professionals. Backed by leading venture investors, we’re redefining convenience, speed, and reliability in home services.

As City Head , you will lead the overall business operations and growth strategy for your city. This is a mission-critical role that blends strategic thinking with strong on-ground execution. You’ll be responsible for scaling supply, managing training and quality, leading a high-performing team, and ensuring exceptional customer experience.

Key Responsibilities

1. Build & Scale Supply

  • Drive onboarding of trained and verified home service professionals (primarily maids and technicians).
  • Leverage local hiring channels, community partnerships, and referral networks.
  • Ensure a steady pipeline of experts to meet city demand.

2. Lead Training & Quality

  • Design and implement training programs to upskill service experts.
  • Monitor service performance and maintain quality benchmarks.
  • Run retraining and continuous improvement programs.

    • 3. Ensure Operational Excellence

  • Track and improve key operational metrics : order fulfillment, cancellations, turnaround time.
  • Resolve on-ground challenges quickly and creatively.
  • Strengthen city-level processes and SOPs for smoother execution.

    • 4. Team Leadership

  • Hire, manage, and mentor field operations and city management teams.
  • Build a high-trust, high-accountability culture focused on ownership and performance.
  • Drive motivation and alignment around key operational and customer targets.

    • 5. Optimize Costs & Efficiency

  • Track city P&L metrics and ensure positive unit economics.
  • Identify inefficiencies and implement cost-optimization initiatives.
  • Collaborate with central teams (Product, Tech, Supply Chain) for process improvements.

    • 6. Drive Local Strategy & Growth

  • Adapt central playbooks to the unique dynamics of your city.
  • Launch local experiments and drive growth initiatives.
  • Share insights, learnings, and performance updates with leadership.

    • Qualifications

  • 8–12 years of experience in operations, logistics, supply chain, or field management within a fast-paced, high-growth environment.
  • Proven leadership skills with experience managing large field or city teams.
  • Strong analytical and data-driven approach to problem-solving.
  • Excellent communication and stakeholder management abilities.
  • Comfortable with ambiguity and fast-changing business priorities.

    • Why Join Us

  • Be part of a rapidly growing, VC-backed startup redefining home services.
  • Take ownership of a high-impact leadership role driving city growth and operations.
  • Work with a passionate team that values innovation, agility, and customer excellence.
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    City Head • Republic Of India, IN

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