People Consulting-WFM-Manager

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

EY- Global Delivery Services (GDS) People Consulting (PC) Work Force Management (WFM) Manager

Managing global workforce in todays fast changing and highly disrupted environment is becoming increasingly complex. As member of our GDS PC practice youll be part of a team that support clients in aligning their HR function with the Organizational plans while keeping employee experience as one of the core considerations. When you join us you will gain cross functional multi industry and a truly global work experience to take your career in the right direction.

The opportunity

We are looking for Managers with expertise in Workforce Management to join the GDS PC team. This is a fantastic opportunity to be a part of a leading global professional services organisation whilst being instrumental in the growth of the GDS PC team.

Your key responsibilities :

• Manage and grow payroll consulting and Workforce management services capability within the business develop strong relations with global practices. Achieve metrics on productivity utilization head count growth and penetration
• Contribute to the firms growth and development in a variety of ways including successfully delivering on project engagements leading and facilitating client working sessions provide expertise and leadership in knowledge area support sales and business development pursuits and assist in framing and positioning extension and project expansion work at existing clients
• Focus on delivering client expectations while also identifying areas of opportunities for the client and engagement teams to further expand the relationship
• Serve different roles as per project scope and requirements such as Engagement Manager Application Architect Process & Best Practice Consultant and Application Consultant
• When performing role of Application Consultant the Workforce Management Manager will be responsible for :
• Participating in full life cycle activities
• Ensure the product is designed to meet the business requirements
• Serve as Functional or Technical lead depending on project size and skill set
• Collaborate with Process Specialist during discovery workshops
• Advise project delivery team during Build and Test activities
• When performing the role of Process / Best Practice Consultant the Workforce Management Manager will be responsible for facilitating the end-state visioning sessions working under the guidance of the Application Specialist
• Ensure quality of delivery and all aspects of operational management.
• Manage engagement risk project economics manage escalations and ensure effective planning and budgeting
• Develop thought leadership collateral tools techniques methodologies to build and enhance payroll offering within the practice
• Perform role of counsellor and coach define and set goals conduct performance reviews and ensure ongoing learning and development of the team

Skills and attributes for success :

To qualify for the role you must have

Ideally youll also have

What we look for

What working at EY offers

At EY were dedicated to helping our clients from startups to Fortune 500 companies and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus we offer :

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

Required Experience :

Manager

Key Skills

Compliance Management,Customer Retention,Quality Assurance,Customer Service,Extensive Knowledge,Account Management,Front Office,Telephone Calls,Needs Analysis,Cold calls,Business Relationships,Customer Complaints,Sales Goals,Sales Process,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1