Global Network Operation - Specialist

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Key Responsibilities

The responsibilities include the following.

SME level technical investigation of complex network incidents and faster recovery by applying technical fix.

Situation Management - Network related major incidents and Critical Migrations.

Key engagement with external service providers, vendors, Advance TAC, regional and global network teams, security teams, wider technology support team and management, application / business support.

Manage excellence in Incident / Problem / Change Management of SCB Global WAN / LAN & Security Infrastructure

SME level knowledge in remote access VPN, S2S Tunnels, MFA Authentication, Checkpoint, SRX and FortiGate Firewalls.

Manage High Critical Incident calls that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support.

Ensure end-to-end root cause analysis and regular reporting for production issues is carried out in a way that meets business and technology requirements.

Recommend and manage relevant end-to-end service improvement initiatives to address risk mitigation and service stability.

Ensure accurate and regularly updated information related to network physical inventory, logical inventory, network diagram, network traffic flow, technical troubleshooting documents and operational process documents.

Demonstrates continuous effort for identifying problematic areas and providing permanent fixes.

Stability related programmes in Service Improvement Plans for Security and vulnerability related fixes.

Advanced Knowledge in data flow analysis using Splunk tools and PCAP analysis.

Communicating and interacting with clients for providing expert advice.

Work as a global team to manage the operations of multiple customers with multiple shift operations.

Contribute to the development of short- and long-term strategic network improvement goals.

Qualifications

The successful candidate should possess :

Masters / Graduate degree in a technical discipline with good professional certifications.

Around 10 to 15 years of in-depth, hands-on working knowledge in Network WAN / LAN with Security technology and Operational experience in a ISP environment - with BFSI industry or in a RIM profile handling large enterprise Banking and Financial Services Industry experience.

Proven ability to manage diverse stakeholder expectations.

SME level technical & analytical skills, with experience in root cause analysis and network performance tuning is necessary.

Excellent oral / written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management

Industry certifications - CCIE level knowledge is necessary (CCIE certified preferred). CCNP Equivalent is Mandatory.

Following Skills are highly desired at deep technical level :

ACI DC Infrastructure - Cisco ACI Platform (Preferred)

Switching / Routing (WAN & LAN) - Cisco and Juniper (Preferred).

Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways (Mandatory)

IP Services like DNS, DHCP, IPAM, AAA Platforms (Preferred)

Experience in working with cross-border teams, preferably in Banking and Financial Services Industry.

Must have good time management skills and excellent customer focus.

Ability to work and communicate with external clients and multiple groups within the company.

Good interpersonal skills.

Cultural sensitivity - allowing understanding of how business expectations differ in different cultural environments.

Skills and Experience

ACI DC Infrastructure - Cisco ACI Platform

Switching / Routing (WAN & LAN) - Cisco and Juniper

Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways

SME level technical & analytical skills

Firewall technologies

Load balancer technologies

IP Services like DNS, DHCP, IPAM, AAA Platforms

Time management skills and excellent customer focus

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.