AWS Contact Center Architect

Job Summary :

We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement platforms.

Key Responsibilities :

• Design, deploy, and maintain Amazon Connect-based contact center solutions .
• Develop and implement cloud contact center architectures using AWS services such as Lambda, Lex, DynamoDB, S3, API Gateway, and CloudFormation .
• Integrate contact center solutions with enterprise applications and backend systems.
• Configure and optimize IVR flows, chatbots, and AI-driven customer interactions .
• Troubleshoot and resolve issues related to telephony protocols (SIP, RTP, WebRTC).
• Collaborate with business stakeholders, developers, and operations teams to ensure solutions meet performance, security, and scalability requirements.
• Maintain documentation for architecture, workflows, and operational procedures.
• Provide technical guidance and mentorship to junior team members.

Required Skills and Qualifications :

Preferred Qualifications :