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StaTwig - Project Lead

StaTwig - Project Lead

STATWIG TECHNOLOGY SERVICES PRIVATE LIMITEDHyderabad, India
15 days ago
Job description

About :

  • Understand project scope, goals, and deliverables of the project.
  • Effectively communicate project requirements to team members and stakeholders in a timely and clear fashion by identifying and managing project dependencies and critical paths.
  • Help project team to plan and schedule project timelines and milestones using appropriate tools.
  • Liaise with project stakeholders on an ongoing basis.
  • Identify and resolve issues and conflicts within the project team.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Facilitate the onboarding process for new clients and projects, ensuring smooth transition and understanding of client requirements.
  • Monitor and analyze Average Handling Time (AHT), conducting time and motion studies as necessary to identify areas for improvement.
  • Provide guidance and support to associates to enhance productivity.
  • Address queries and concerns from associates and quality analysts, resolving issues promptly to maintain operational efficiency.
  • Maintain regular communication with associates and quality analysts to discuss Root Cause Analysis (RCA) on quality concerns raised by clients.
  • Collaborate on strategies to address productivity challenges and implement solutions effectively.
  • May lead or participate in special projects or client specific initiatives as directed
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
  • Define project success criteria and disseminate them to involved parties throughout the project life cycle.
  • Conduct project post-mortems and create recommendation reports to identify successful and unsuccessful project elements.
  • Develop best practices and tools for project execution and management.
  • Strong project management skills, with the ability to manage multiple, complex projects.
  • Rigorously manage scope to ensure commitments are achieved within agreed time, cost, and quality parameters, with a focus on delivering business benefits.
  • Identify and resolve issues and risks proactively.
  • Track and control financial objectives such as Gross Margin and Productivity

(ref : iimjobs.com)

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Project Lead • Hyderabad, India

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