Customer Experience Associate

About GRIPIT At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.

With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.

Key Responsibilities

• Handle inbound & outbound customer calls, emails, and chats related to premium home appliances.
• Assist customers with product unboxing, usage guidance, troubleshooting, and maintenance queries.
• Log and track customer complaints, warranty claims, and service requests in the CRM (Zoho).
• Coordinate with demo experts, service centers, and logistics teams for faster resolution.
• Maintain high standards of service quality aligned with global customer experience benchmarks.

Key Skills & Competencies