GENERAL DESCRIPTION OF THE ROLE
Provide quality service within agreed timelines in handling Project, Contract, and Invoicing-related requests.
Ensure a high level of Aon satisfaction in Contract to Invoicing lifecycle processes.
JOB RESPONSIBILITIES
- Able to set up Projects, Contracts, and perform Invoice processing requests received from Project managers
- Set up projects and contracts, calculate volume upload requirements, troubleshoot revenue and invoicing issues / prepaid reconciliation
- Works closely with Aon Project Managers on their requests for any open clarifications or queries to ensure timely completion of tasks
- Assist Project managers and Project administrators in the preparation and analysis of monthly financial reports (like Time, Revenue, and billing reports) for Aon management
- Ensure completion of straight-line revenue items
- Recognizing revenue as per SOX guidelines and report
- Troubleshoot AR-related issues, manage resource scheduling and time administration, support month-end revenue / accrual and research / month-end misses / Shell contracts / missed revenue, and track expired contracts
- Maintain accurate records to support the audit trail for assigned requests
- Provide required information to support both internal and external auditors
- Identify areas for improvement of processes to increase efficiencies
- Assist and support the implementation of new systems and processes as directed
Responsibilities / Authorities
Operational :
Responsible for maintaining daily production logsResponsible for performing root cause analysisIdentifies opportunities to enhance / streamline business processAdaptable to learning new processes, concepts, and skillsPerforms regular standard tasks but with the opportunity to vary work sequencingEscalates issues and seeks advice when faced with non-standard issues / problemsInteracts largely with own workgroup but may interact with users around first-line queries / requests for informationMay operate within a team of individuals carrying out similar tasks, subject to regular local supervision of progress against resultsShare knowledge and experience with other members of the teamMay assist less experienced or temporary staff where appropriateEnsure that the members understand the Process End-to-End performance on the agreed process deliverables and maintain high-quality standardsIdentify and implement areas for process improvementEnsure an effective backup plan is in placeProactively escalate issues to the supervisor / manager that require intervention / clarification from senior leadershipEnsure all transaction processing is prompt as per CTP / CTQ and SLAEnsure all the supporting documents are available to support the AuditFinancial :
Identify areas of cost reduction by Process Improvements (Work and Nonwork related)Assess risks / costs associated with process delays and timely escalate the same to the leadership teamPeople :
Participate in Team Initiatives / eventsShare ideas and seek clarificationSupport center sponsored Team ActivitiesSharing best practices (leverage the knowledge across teams)Create good relations with internal and external customersWorking on the development of the people on the teamOthers :
Compliance initiativesEnsure team members maintain high moraleEmails or any other communication from the customer to be responded promptlyLead process improvement initiativesProvide Internal & External Audit SupportSKILLS / COMPETENCIES REQUIRED
Attention to detail and inquisitive mindsetAbility to meet deadlines, handle multiple priorities, and perform job responsibilities accurately while working in a fast-paced and vibrant environmentExcel expertise and preferable knowledge of reporting tools like Power BI, TableauUnderstanding of Order to Cash Cycle and basic accounting skills with work experience would be an advantageAbility to organize and analyze large volumes of data, and perform data reconciliations of revenue and billingsAbility to work independently, with minimal supervision, under tight deadlinesAbility to organize financial data and present clear and concise analysis to senior executives to enable invoicing decisionsAbility to effectively interact with both internal and external contacts in person, by e-mail, and by phoneSkills Required
Power Bi, Accounting, Tableau, Excel, Order To Cash