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Strategic Accounts Specialist

Strategic Accounts Specialist

Suffescom Solutions IncRepublic Of India, IN
17 hours ago
Job description

Job Description :

  • Review Client queries and concerns and seek to improve all aspects of the Client experience with the company.
  • Will be responsible for cross selling and Upselling as per the client's needs.
  • Maintain a detailed understanding of products and services, assist Clients with questions and suggest the best products for their needs
  • Look at Client’s performance data on a daily basis and communicate areas of opportunity.
  • Identify patterns among Client’s performance and contribute towards developing best practices, FAQs and knowledge base for using the Company’s platform.
  • Ensure Client satisfaction. Identify any potential issues proactively before the Client reports them.

Experience Required : 5-12 yrs

Requirements :

  • Excellent writing and verbal communication skills.
  • Willingness to work in the US / UK time zone is a must.
  • Experience in a prior Client success / Account management or Client support role is a must.
  • Experience in dealing directly with International clients will be an advantage.
  • Prior experience in Project Coordinator or Sales role is Plus
  • Must have experience in Milestone Payments
  • Must have good troubleshooting skills.
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    Strategic Account Specialist • Republic Of India, IN

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