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Founder's Office - Customer Success & Outbound Specialist

Founder's Office - Customer Success & Outbound Specialist

DexyAInavi mumbai, maharashtra, in
29 days ago
Job description

tldr; We're looking for people who're hungry to learn and shoulder responsibility. Some experience with running email + linkedin outbound campaigns is a MUST.

At Dexy, we’re transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the Founder’s Office, you’ll work directly with the founding team to craft and execute high-performing email and LinkedIn campaigns while ensuring customers unlock the full potential of our platform.

This is a high-ownership role for individuals hungry to grow, make an impact, and learn alongside a high-energy team in a fast-scaling startup.

What You’ll Do

In this hybrid role, you’ll blend your expertise in email and LinkedIn outreach with customer success and strategic growth initiatives :

Customer Success

  • Onboarding & Campaign Setup : Collaborate with customers to define their Ideal Customer Profiles (ICPs) and launch successful email and LinkedIn campaigns.
  • Performance Analysis : Track campaign KPIs (reply rates, open rates, connection requests, and conversions), providing actionable insights to improve results.
  • Strategic Support : Advise customers on refining outreach messaging, cadence, and personalization strategies for email and LinkedIn campaigns.
  • Relationship Management : Build long-lasting relationships with customers by acting as a trusted advisor and ensuring their success with Dexy.

Email & LinkedIn Campaign Execution

  • Outbound Campaigns : Craft, optimize, and execute email and LinkedIn outreach campaigns for Dexy’s clients and internal growth experiments.
  • Personalization & Segmentation : Leverage AI and data-driven insights to create hyper-personalized, segmented outreach that drives engagement.
  • Continuous Optimization : Regularly test subject lines, messaging, and outreach cadences, sharing learnings with the team and customers.
  • Platform Expertise : Become a power user of Dexy’s AI platform, demonstrating its value in creating and scaling outbound campaigns.

    • Founder’s Office Strategic Projects

  • High-Impact Initiatives : Work closely with the founders on key growth projects, including entering new markets, crafting playbooks, and scaling customer accounts.
  • Customer Feedback Loop : Provide feedback to the product team to enhance features, particularly for email and LinkedIn campaign optimization.
  • Growth Experiments : Test and validate innovative outreach strategies to stay ahead in outbound lead generation.

    • What You Bring to the Table

  • Email & LinkedIn Campaign Expertise : Hands-on experience designing and managing high-performing email and LinkedIn campaigns, ideally as an SDR.
  • Customer Success Knowledge : 1-2 years in customer-facing roles (Customer Success, Account Management, or Sales) with a focus on outbound outreach.
  • Communication Skills : Exceptional written and verbal communication skills, with a knack for crafting compelling messages for different audiences.
  • Analytical Mindset : Ability to analyze campaign data, identify trends, and suggest optimizations for better performance.
  • Self-Starter : A proactive individual who takes ownership of challenges and delivers results in dynamic, fast-paced environments.
  • Growth Mindset : Eager to learn, adapt, and grow alongside a team of high performers.

    • Why Dexy?

  • Founder-Led Mentorship : Work closely with the founding team, gaining invaluable insights and exposure to startup leadership.
  • Skill Development : Hone your expertise in email and LinkedIn outreach, customer success, and SaaS growth strategies.
  • Relocation Benefits : We provide housing and relocation assistance to make your move seamless.
  • Impactful Role : Be at the forefront of scaling AI-driven outbound lead generation, directly influencing Dexy’s growth trajectory.

    • Perks & Benefits

  • Competitive salary with performance-linked bonuses.
  • First-hand mentorship from founders and industry veterans.
  • Opportunities for accelerated career growth in a core team role.
  • A fun, high-energy startup culture filled with driven individuals.

    • Who Should Apply?

    This role is for ambitious individuals who :

  • Have experience running email and LinkedIn campaigns and are familiar with tools like Outreach, Salesloft, Instantly, or LinkedIn Sales Navigator.
  • Thrive in customer-facing roles and want to elevate their skills in outbound strategy and customer success.
  • Are excited about working closely with founders in a high-responsibility role.
  • Are hungry to learn, grow, and make a tangible impact in a fast-paced AI SaaS startup.

    • Ready to Build the Future of Outbound Lead Gen?

    ONLY if you’re passionate about Email and LinkedIn campaigns and want to combine hands-on execution with strategic growth initiatives, we’d love to hear from you.

    Apply now and become a part of Dexy’s mission to revolutionize outbound lead generation!

    About Dexy

    Dexy is an AI-powered outbound lead generation platform helping businesses supercharge their sales pipelines. We’re on a mission to revolutionize how companies find and engage their next customers. Join us in shaping the future of sales intelligence!

    Location : Remote

    Experience : 1-2 Years (Previous experience as an SDR specializing in email and LinkedIn campaigns is a strong plus)

    Type : Full-Time

    Compensation : 30-50K

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    Outbound Specialist • navi mumbai, maharashtra, in

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