Manager - Data Ops

Roles & Responisbilities :

• Managing one full region or multiple customers within a region.
• Owning end to end communication and status reporting to the leadership and customer
• Assimilating proficiency in managing his portfolio including estimates, asset projection, unit metrics, track CARR(Contracted Annual Recurring Revenue) and asset transfers and managing cloud costs for fully owned projects
• Adding valuable data insights for the customers in processes and raising early warning signs in case of issues and escalations.
• Effectively collaborating with Customer success stakeholders, manage escalations, manage and plan transitions efforts and initiate hiring accordingly
• Thinking of new processes and improvements that can help his region and overall Sustenance Engineering Team.
• Driving initiatives to help Senior Manager and Associate Director in achieving the target Profit gross margin and desire CSAT score for the allocated portfolio.
• Prioritizing work aspects with respect to changing time-frames, goal posts, incomplete information and direction.
• Understanding the big picture and cascades to the team / Handling internal and external stakeholders.
• Owning their team s performance end to end like contributing to mentoring, grooming, assessing and giving balanced feedback (both strengths & development areas).
• Regularly discussing performance and tracks Individual Development Plan on Lattice
• Acting as a backup SEM for another region

Required Skills :

• Experience in Advanced SQL & Unix
• Strong Experience of ETL & Python support
• Hands on Analytics Tools (Power BI or Tableau) knowledge
• Good Healthcare knowledge
• Fundamental ITIL Expertise
• Support Processes (SLAs, OLAs, Product or application support
• Project and Program management
• Escalation & Team management
• Problem solving mindset
• Excellent written and verbal communication skills.
• An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done.

Skills Required

Unix, Power Bi, Advanced Sql, Itil, Python, Etl