Airline BPO - International Voice Process

Job Type : Full-time

Minimum Qualification :

High School Qualification (IATA or Airline Basic Tariff certification is a plus)

Experience :

Minimum 1 years in airline reservations, ticketing, airport check-ins, or contact centers

Roles and Responsibilities :

Respond to customer inquiries via phone, email, and web chat

Sell, up-sell, and cross-sell products and services

Handle new reservations, ticket modifications, refunds, and fare calculations

Ensure customer satisfaction by providing accurate and timely information

Escalate complex queries to senior team members as needed

Qualifications & Skills :

Experience with Amadeus GDS is essential

Strong communication skills in English (spoken and written)

Ability to manage high call volumes in a fast-paced environment

Customer-focused approach with a problem-solving mindset

Adaptability to new systems and processes

Willingness to work in shifts